Contact Us

Title: Contact Us

Welcome to E-Arch. We’re here to help with any questions about our products, orders, or services.

Customer Support

📧 Email: choudharykam7@gmail.com
📞 Phone: +91 9560-73-75-78
🕒 Support Hours: Monday – Saturday | 9:00 AM – 6:00 PM IST

Business Address

C-260
Omicron III
Greater Noida, Uttar Pradesh
India – 201310

Send Us a Message

If you have any inquiries regarding products, orders, shipping, or returns, please fill out the contact form below and our team will respond within 24–48 hours.

FAQ

Title: Frequently Asked Questions

1. How long does shipping take?

Orders are usually processed within 1–2 business days and delivered within 3–7 business days depending on your location.

2. Do you offer free shipping?

Yes. Free shipping may be available during promotions or on orders above a certain value.

3. How can I track my order?

Once your order is shipped, you will receive a tracking link via email.

4. What payment methods do you accept?

We accept:

• Credit/Debit Cards

• UPI

• Net Banking

• Secure online payments

5. Can I return a product?

Yes. Products can be returned within 7 days of delivery, provided they are unused and in original packaging.

6. How do I contact customer support?

You can reach us via:

📧 choudharykam7@gmail.com
📞 +91 9560-73-75-78

Shipping & Returns

Title: Shipping & Returns

Shipping Policy

We strive to deliver your order quickly and safely.

• Processing time: 1–2 business days

• Delivery time: 3–7 business days

• Shipping partners: Trusted courier services

• Tracking: Tracking details will be sent via email once your order is shipped.

Shipping times may vary depending on your location and external factors.

Returns Policy

We accept returns within 7 days of delivery under the following conditions:

• Product must be unused

• Product must be in original packaging

• Proof of purchase required

To initiate a return, please contact:

📧 choudharykam7@gmail.com

Once the returned item is inspected, a refund or replacement will be processed.

Privacy Policy

Title: Privacy Policy

At Earch, we respect and protect your privacy.

Information We Collect

We may collect the following information:

• Name

• Email address

• Phone number

• Shipping address

• Payment information

This information is used to process orders and improve customer experience.

How We Use Your Information

Your information may be used to:

• Process orders and payments

• Send order confirmations and updates

• Provide customer support

• Improve our services

Data Protection

We use secure technologies and trusted payment gateways to ensure your personal information is protected.

We do not sell or share your personal data with third parties except when required to fulfill your order.

Terms of Service

Title: Terms of Service

By accessing or using our website, you agree to comply with the following terms.

Use of Website

You agree not to:

• Use the website for illegal activities

• Attempt to gain unauthorized access to our systems

• Disrupt the website's operation

Product Information

We strive to ensure product descriptions and prices are accurate. However, errors may occasionally occur, and we reserve the right to correct them.

Payments

All payments are processed securely through trusted payment providers. By placing an order, you agree to provide accurate payment information.

Limitation of Liability

Earch shall not be held responsible for damages resulting from misuse of our products or delays caused by shipping partners.

Changes to Terms

We reserve the right to update these terms at any time. Updates will be reflected on this page.